Methodological design of a search and retrieval process in information sources

Abstract

The search and retrieval process is an articulated and feedback process that starts when a user has a problem that needs to be solved by obtaining certain information; and, ends when the problem is solved, through the identification and location of the documents that contain the relevant information, thus satisfying the need. The present article aims to elaborate a methodological design on the process of search and retrieval of information sources to those users of the CDS of HGZ No. 57. To achieve this, 83 requests from users -who made use of such service during the period August-December 2019- were analyzed and processed. The obtained results confirmed that the search and referral service represents a great support for students and health professionals. Complementing the service with the proposed methodology allowed improving the quality of the information provision in favor of its users.